Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your NeckRelieve Pulse, we offer a 30-day money-back guarantee.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a return and full refund. To be eligible, the item must be in its original condition and packaging.

How to Request a Refund

Email us at shoprecova@gmail.com with your order number and reason for the return. Our team will provide you with return instructions within 24 hours.

Conditions

• Item must be returned within 30 days of delivery
• Item must be in original condition and packaging
• Return shipping costs are the responsibility of the buyer
• Damaged or defective items qualify for free return shipping

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your bank.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos. We will send a free replacement or issue a full refund at no cost to you.

Last updated: March 2026